Two-way email + SMS, signatures, automated messages, templates.
FieldKrew can send and receive both email and SMS from customers, threaded into one conversation per contact. Replies route back into the app automatically — no manual cross-referencing. How sending works You don't email customers from noreply@fieldkrew.com — you email them from your own address (so replies go to you and your domain reputation is preserved). Two ways to set that up: Gmail or Outlook OAuth — connect your existing mailbox in Settings → Customer comms → Messaging. We send via your mailbox, replies come straight into your normal inbox AND into FieldKrew. Your own Resend API key — for sending from a custom domain like quotes@joesroofing.com . See Resend setup . For SMS: connect your own Twilio number. FieldKrew sends through it; replies route back to you. Your signature Settings → Customer comms → Messaging → Email signature. Anything you put here gets appended to every customer email. Team members can have their own signatures set by the owner in Settings → Team. Automated messages Settings → Customer comms → Automated messages. Five templates fire on a schedule: Quote follow-up — N days after a quote is sent with no reply Appointment reminder — N hours before scheduled work On my way — fired manually with a button on JobDetail Invoice reminder — N days after an invoice goes unpaid Job complete follow-up — N days after a job is marked Complete (asks for a review) Each one has its own template you can edit, with merge tokens like {` `} and {` `} . The Conversation panel Lead detail, job detail, and contact detail pages each show a live Conversation panel — the same chain across email + SMS for that customer, threaded by email/phone. Reply right there; toggle channel with the buttons at the top.